In early 2012, Van Hook Dental Studio started the Concierge Service for our Immediate Load cases. Lisa Eder, the Lead Concierge, leads this service. In the earliest stage of the case, Lisa will contact all offices involved to coordinate the scheduling of the case and to ensure a smooth process, as there are several areas that will need to be coordinated.
Lisa will start the process with a questionnaire. She will need to ask you about several items, such as surgical dates, implant types and number of implants planned, CBCT scanning, and All-Exclusive options to name a few. This questionnaire becomes a important tool to make sure that all parties involved with the case are on the same page it can minimize any chance for scheduling errors and possible billing mistakes.